{"id":1556,"date":"2019-01-30T06:46:09","date_gmt":"2019-01-30T06:46:09","guid":{"rendered":"https:\/\/racekids.ro\/?page_id=1556"},"modified":"2024-03-18T11:03:00","modified_gmt":"2024-03-18T09:03:00","slug":"return-2","status":"publish","type":"page","link":"https:\/\/totalblue.ro\/en\/retur\/","title":{"rendered":"Return"},"content":{"rendered":"<h2>Returning products<\/h2>\n<div align=\"justify\">\n<p><strong>You can return unsatisfied products as easily as you bought them.<\/strong><\/p>\n<p>You have the right of return for <strong>14 calendar days<\/strong>, starting from the day your order was delivered.<\/p>\n<p><strong>Cost of return<\/strong><br \/>\nThe customer will be responsible for the payment of the carriage when returning a product, specifying to the courier (payment of the carriage to the sender).<\/p>\n<p><strong>How to return products<\/strong><br \/>\nTo return products sold by Total Blue please fill in the form below.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2938-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"2938\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1556#wpcf7-f2938-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1556#wpcf7-f2938-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2938\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2938-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"NumePrenume\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname Forename\" value=\"\" type=\"text\" name=\"NumePrenume\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Emailultau\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"Emailultau\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Your phone number\" value=\"\" type=\"tel\" name=\"Telefon\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"NumarFactura\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Invoice number\" value=\"\" type=\"text\" name=\"NumarFactura\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Produse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please mention the product(s) you want to return\" value=\"\" type=\"text\" name=\"Produse\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Cantitate\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" min=\"1\" max=\"10\" aria-invalid=\"false\" placeholder=\"Select quantity\" value=\"\" type=\"number\" name=\"Cantitate\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Dataprimireproduse\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" placeholder=\"Date products received\" value=\"\" type=\"date\" name=\"Dataprimireproduse\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Motivretur\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Motivretur\"><option value=\"\">- Te rog alege o op\u021biune -<\/option><option value=\"Marimea nu este potrivita\">The wrong size<\/option><option value=\"Comanda gresita\">Wrong command<\/option><option value=\"Lipsa accesorii\">Lack of accessories<\/option><option value=\"Alt motiv ( completeaza mai jos )\">Other reason ( fill in below )<\/option><\/select><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Observatiialtmotiv\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Describe the reason for the return\" name=\"Observatiialtmotiv\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Modalitatedecompensare\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Modalitatedecompensare\"><option value=\"\">- Te rog alege o op\u021biune -<\/option><option value=\"Returnare contravaloare\">Return the value<\/option><option value=\"Schimbare de produse\">Product change<\/option><\/select><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Adaugafisiere\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"Adaugafisiere\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Acord\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"Acord[]\" value=\"Am citit si sunt de acord cu termenii si conditiile de retur\" \/><span class=\"wpcf7-list-item-label\">I have read and agree to the terms and conditions of return<\/span><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\n<p>The products you return must be <strong>in perfect condition<\/strong>as you received them, <strong>without signs of wear or wear, with original packaging, labels and documents<\/strong>received upon purchase. Products that do not fulfil these conditions will be returned to the customer at the customer's expense!<\/p>\n<p><strong>They will not be accepted for the return:<br \/>\n<\/strong>- <strong>Food - <\/strong>according to the law food cannot be returned (Government Ordinance 130\/2000, Art. 12. Art. 3-4, Art. 7-10 and Art. 11:<br \/>\n(1) the return of products does not apply to the sale of foodstuffs, beverages or products for everyday household use, delivered by the trader to the consumer's home, residence or place of work).<br \/>\n- Products damaged by the customer, with traces of wear;<br \/>\n- Products that are likely to spoil or expire quickly;<br \/>\n- According to O.U.G. No 34\/ 20014 Art.16 Letter e) the pods cannot be returned if their new commercialisation could present risks for reasons of hygiene or health protection for other consumers.\u00a0<strong>Therefore, underwear products cannot be returned<em> (<\/em><em>This category includes underwear (panties, briefs, bras, bras, bustiers, tights, stockings, socks, bodysuits, swimwear, etc.).<br \/>\n- <\/em><\/strong>Also, according to Art 16 Letter E (\"the supply of sealed products which cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer\") <strong>baby feeding and hygiene items cannot be returned: Breast poppies, bottles, bottles, teats, pacifiers, teething rings, powdered milk, nasal aspirators, sterilisers, aerosol devices, breast pads etc.)<br \/>\n<\/strong>- Products which are, after delivery, according to their nature, inseparably mixed with other elements.<br \/>\n- If you have bought several products of the same kind and you want to return all of them, make sure that only one has been unsealed. Returns of other products are only accepted if they are sealed.<br \/>\nIn case your order was accompanied by gift products or gift cards, their return is required.<\/p>\n<p><strong>Value of returned products<\/strong><\/p>\n<p>In exchange for returned products, you can choose <strong>receive other products<\/strong> or <strong>to transfer you the countervalue<\/strong> their.<\/p>\n<p>We will refund your money within <strong>14 days<\/strong> from the moment the products reach us,<strong> in your bank account<\/strong>, thus:<br \/>\n- If you paid online by credit card, the money will be refunded to the account from which the payment was made.<br \/>\n- If you paid by courier, the money will be refunded to an account indicated by you.<\/p>\n<p>If a refund is requested, this will only be done by bank transfer, after we have received the parcel and checked its contents.<\/p>\n<p>Only the value of the product will be refunded, not the initial transport cost.<br \/>\nAlso, the cost of the return will be deducted from the amount refunded, which is 20 lei.<br \/>\nIf you have received free shipping and you return your order, both the shipping and the return cost will be deducted.<br \/>\nThe return transport charges are services charged by the courier company, we do not assume these costs.<br \/>\nThe bank transfer will be made within 14 days of receipt of the return.<\/p>\n<p>Failure to return ordered parcels or repeated returns will be considered abuse and our company reserves the right to refuse future orders from the customer.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Returnarea produselor Poti returna produsele de care nu esti multumit la fel de usor precum le-ai achizitionat. Ai drept de retur timp de 14 zile calendaristice, incepand cu ziua in care ti-a fost livrata comanda. Costul returului Plata transportului la returul unui produs va fi suportata de catre client, specificand la curier (plata transportului la [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1556","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/pages\/1556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/comments?post=1556"}],"version-history":[{"count":6,"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/pages\/1556\/revisions"}],"predecessor-version":[{"id":139402,"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/pages\/1556\/revisions\/139402"}],"wp:attachment":[{"href":"https:\/\/totalblue.ro\/en\/wp-json\/wp\/v2\/media?parent=1556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}